FAQs – Ethica Resolve

FAQs and Support

How can we help you today?

Have a question?

Alex Martinez

Why have I been contacted by Ethica Resolve Limited notifying me that this debt has now been assigned to you?

We have purchased your debt from a creditor and are now the legal owner.

Why am I being directed to contact your service partner regarding the debt and not Ethica Resolve directly?

To ensure we meet our mission to aid our clients to rehabilitate their financial circumstances we only partner with service providers who share our mission. We can assure you our service partners act with integrity always and are here to listen and support you on our behalf. We invite you to contact us to discuss your case in an open and honest manner. This way, they
can resolve matters quickly and fairly.

I do not owe this debt. What should I do?

Contact our service provider using the details on your correspondence from us to verify the details of the debt in question. They will assess all relevant details, you will either be provided with confirmation the debt is legitimately owed. If it transpires the debt has been assigned in error, we will notify the original creditor to clear the debt record. At this point, we will not contact you again regarding the case.

The balance on the account is incorrect. How do I rectify this?

Contact our service provider using the details on your correspondence from us to verify the details of the debt in question. We may ask you to share any relevant documentation which validates or disprove the outstanding balance. Once we have assessed all relevant details, the debt record will be adjusted accordingly.

I’ve already settled this debt. Why are you contacting me?

Very occasionally, debts are paid just before correspondence has been sent. If this is the case, please contact our service partner as soon as possible to discuss the case. They will then investigate with the creditor to ensure all payments have been allocated to your account, if verified they will confirm this to you in writing.

How can I check my outstanding balance?

All correspondence issued includes the outstanding balance on the account. If you
require further clarification, please contact our service partner using the contact details
provided.

How can I make payment?

If you are ready to make a payment or set-up a repayment plan, please contact our service
partner as outlined in their correspondence and they will talk you through all the options
available to you.

For further information on how to make payments quickly and easily, please also refer to the correspondence you have received as payments can be made online.

I not sure I am able to repay this debt. What should I do?

If your reason for non-payment is genuine, and you are struggling to afford to repay the debt, our service partners will work with you. Their team of recovery agents can support you in working out an affordable repayment plan moving forward. To discuss your case, feel free to contact them for further support and advice.

I need debt advice. Who should I contact?

To ensure the advice is fair and impartial, we suggest you contact an independent debt
advice charity. We have provided details below of a few.
Reach out to any of these organizations for free and independent advice and support:

National Debtline – www.nationaldebtline.org – 0808 808 4000
Citizens Advice Bureau – www.citizensadvice.org.uk – 0344 411 1444
StepChange – www.stepchange.org – 0800 1238 1111
Payplan – www.payplan.com – 0800 280 2816

Learn More

We’ll provide ongoing support and guidance to help you stay on track: We believe that debt rehabilitation is not just about paying off your debts, but also about providing education and support to help you avoid future financial difficulties.

Learn More — It’s Free