Skip links

Ethica Resolve

Website Terms and Conditions
Ethica Resolve Limited
Effective Date: 11th November 2024 

 

Welcome to www.ethicaresolve.co.uk (“the Website”). These terms and conditions (“Terms”) govern your access to and use of the Website and the associated Ethica Resolve mobile app (“the App”). By using the Website or the App, you agree to comply with these Terms. If you do not agree, please refrain from using the Website or the App. 

 

About Us

Ethica Resolve Limited (“we,” “our,” or “us”) is a debt purchasing firm regulated by the Financial Conduct Authority (FCA) in the United Kingdom. Our mission is to provide ethical debt resolution services and assist customers in achieving financial stability. 

Company Registration Number: 12136094
Registered Office: Central Office, Cobweb Buildings The Lane, Lyford, Wantage, England
Contact Email: help@ethicaresolve.com  

 

Use of the Website and the App

By accessing the Website or using the App, you agree to the following: 

  • Eligibility: You are at least 18 years old and capable of entering into legally binding agreements. 
  • Permitted Use: The Website and App are intended solely for lawful purposes related to your account with Ethica Resolve. You must not misuse the Website, App, or any provided services. 
  • Account Security: If you register for the App, you are responsible for maintaining the confidentiality of your login details and for all activities under your account. 
  • Accuracy: You agree to provide accurate and up-to-date information when corresponding with us or making payments. 

 

Mobile App Features

The Ethica Resolve mobile app is available for download on Android and iOS platforms. Through the App, you can: 

  • View your outstanding balance. 
  • Communicate with our team securely. 
  • Make payments using registered payment methods. 

 

Payments and Refund Policy

  • Payment Responsibility: Payments made through the Website or App are your responsibility. Ensure you use an authorized payment method and provide accurate details. 
  • Refunds: If a payment is taken without the card owner’s consent due to errors by our card processing partner, we will promptly investigate and issue a refund upon validation of the claim. Please contact us immediately at help@ethicaresolve.com if you suspect unauthorised transactions. 
  • Processing Time: Refunds will be processed within 10 business days of verification. 
  • No Refund for Voluntary Payments: Payments made voluntarily, in accordance with your agreement, are non-refundable. 

 

Data Protection and Privacy

We are committed to protecting your personal data in compliance with applicable data protection laws, including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Please refer to our Privacy Policy for detailed information on how we handle your personal data. 

 

Intellectual Property

  • All content on the Website and App, including text, graphics, logos, and software, is the property of Ethica Resolve Limited or its licensors. 
  • You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent. 

 

Prohibited Activities

When using the Website or App, you agree not to: 

  • Engage in fraudulent, abusive, or illegal activities. 
  • Interfere with the operation or security of the Website or App. 
  • Use automated systems (e.g., bots) to interact with the Website or App. 
  • Transmit harmful or malicious code. 

 

Limitation of Liability

  • Ethica Resolve Limited shall not be held liable for any direct, indirect, or consequential losses arising from your use of the Website or App, except where required by law. 
  • While we strive to ensure the Website and App are secure, we do not guarantee uninterrupted access or error-free functionality. 

 

Third-Party Links and Services

The Website and App may contain links to third-party websites or services for your convenience. We are not responsible for the content, policies, or practices of third-party sites. 

 

Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

 

Complaints and Dispute Resolution

If you have any concerns or complaints regarding your use of the Website, App, or our services, please contact us at help@ethicaresolve.com. We aim to resolve disputes amicably and promptly. 

 

Amendments to These Terms

We reserve the right to update these Terms from time to time. Any changes will be posted on the Website and become effective upon posting. Continued use of the Website or App after changes constitutes acceptance of the updated Terms. 

 

Contact Us

If you have questions or require assistance, you can reach us at:
Email: help@ethicaresolve.com
Phone: 0333 339 5840